Frequently asked questions about Fletcher Hotels

The Fletcher Service Desk can answer all your questions, from FAQs and information about reservations to safer payments and terms, from contact information to privacy and the use of this website. But maybe you will find the answers to your questions below.

Frequently asked questions

You can make a reservation through Fletcher Hotels very easily, safely, and quickly online in four steps. To make a reservation just follow the steps below:

Step 1: Select your arrival date, number of persons, room type, and package/stay type
Step 2: Select your optional extras (e.g. cancellation insurance, a bottle of wine, entrance tickets)
Step 3: Enter your personal details and choose your payment method
Step 4: If you choose to pay online, follow the instructions on the screen and you will then receive a confirmation of your reservation by email.

Answer: Yes, online payment at Fletcher hotels is safe. Your data is encrypted on a secure connection. This is demonstrated by the small closed padlock at the bottom right of your browser and at the top of your browser's address bar where you can see "https://". Your details will be handled with the utmost privacy. Please also see our Privacy Statement.

In order to complete your booking online, you must select a payment method. You can pay via iDeal, credit card (Visa & Eurocard/Mastercard), or directly at the hotel. If you pay by credit card or iDeal, the amount is directly debited from your account.

iDEAL is an online payment service, developed by ABN AMRO, ING Bank, and Rabobank. IDEAL allows you to make safe, secure, and easy online purchases. You can make payments in your preferred method, based on the specific security requirements of your own bank. As an Internet banker, you can use iDEAL directly, without first having to log on. More information about iDEAL »

When you complete your reservation, your reservation confirmation will appear on your screen. You can print this out by clicking on the 'print’ button. You will also automatically be sent a copy of the confirmation to your specified email address. This could take up to 20 minutes after booking. If you do not receive confirmation by e-mail, we recommend contacting the hotel reception directly.

At Fletcher Hotels, we make every effort to make your stay as pleasant as possible. In the unlikely event that something has not gone entirely to your satisfaction, or if you have any tips on how we can further improve the services we provide, we would like to hear from you. You can do this using our email address gastensupport@fletcher.nl

In most cases it's possible to cancel a booking up to 5 days before the day of arrival. There are exceptions per booking and hotel. Take a look at the specific conditions on our Terms & Conditions page. Cancelling a booking is easy through: annuleren.fletcher.nl/en.  

Is the online reservation not working or do you have other questions? Please feel free to ask one of our receptionists. They are available Monday to Friday from 09:00 to 21:00, and Saturday and Sunday from 10:00 to 17:00 on telephone number: +31 (0) 347-750430. You can also send an email to receptie@fletcher.nl

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